• The Waypoint Co is a personalized travel-planning service designed to make planning your next trip simpler. We understand that planning trips can be a tedious task and can often be a headache to plan. From flights to hotels, to thoughtfully planned getaways. we help you organize the details so you can spend less time planning and more time looking forward to your next journey.

  • No, we do not have a physical office. We operate fully remotely in Northwest Indiana, allowing us to work with clients wherever they are. Our online-first approach makes personalized travel convenient, accessible, and tailored to your needs, without having to setup an appointment to meet in person.

  • No, you’ll receive step-by-step guidance and booking links so you can make your reservations directly with the appropriate travel providers.

  • Simply reach out to us through the contact page, fill out the details, and we’ll get in touch with you as soon as possible. From there, we’ll talk destination, itinerary, travel dates, preferences and budget. If you don’t have a planning package chosen, we’ll help you figure out which one suits you the best.

  • Absolutely. Planning a trip great or small can get pricey. We take your budget and priorities into account when planning your travel.

  • Certainly! There’s lots of great places to explore. That can definitely lead to hard decision making. We’ll come up with a few options based off your preferences, and we’ll take it from there.

  • Payment is required before travel planning begins. Reach out, we’ll get in touch, talk your plans, come up with an idea, pick your package. After you pick your package, that is when payment is due. After that? Relax, your trip planning is in our hands, and we’ll get it to you as soon as we can.

  • 1.Customer Cancellations

    • Before planning begins: Customers who cancel before work on their itineraries will be issued a full refund.

    • After planning begins: Customers who cancel after work on their itinerary is made, but not delivered, will be issued a 50% refund.

    • After itinerary delivery: Refunds are not guaranteed once the completed itinerary has been delivered. Partial refunds may be considered in exceptional circumstances

    • (Don’t worry, we’ll notify you via email or phone call once we begin planning)

    2.Inability to Deliver Services

    • If we are unable to deliver the agreed upon planning service, the customer will be issued a full refund of the package they chose.

    3.Revisions and Changes

    • Each package includes one round of revisions within the boundaries of the original trip. (Premier Select ONLY gets TWO revisions) Additional revisions or substantial changes to the destination, itinerary, or trip requirements may be subject to additional fees, which will be communicated to the customer before the additional work begins.

    4.Flight Changes and Cancellations

    • We are only in charge of planning your trip. Customers are responsible for managing their own flight bookings, cancellations, changes, and rebooking. Any applicable fees, fare differences, or other associated costs are the customer’s responsibility. We can help you decide what to do next in the event of a delay or cancellation but are NOT responsible for the fees added to them.

    5.Hotels, Activities, and Other Travel Bookings

    • Customers are responsible for reviewing and complying with the cancellation, refund, and change policies of their hotel, activity providers, and other travel supplies they book with directly.

    6.Travel Disruptions and Unforeseen Circumstances

    • In the event of major travel disruptions, including severe weather, natural disasters, or other unforeseen circumstances, we may consider a partial refund of the planning fee based on the work completed. Refunds from airlines, hotels, and other providers are subject to their respective policies.

    7.Pricing and Availability

    • Travel recommendations, prices, and availability are subject to change until bookings are confirmed by the respective providers. The Waypoint Co. does not guarantee that quoted prices or availability will remain unchanged. If able, we suggest that customers book their travel as soon as possible after itinerary has been delivered to avoid any price changes.

    8.Refund processing

    • Approved refunds will be returned to the original payment method. Processing times may vary depending on the payment provider and the customer’s financial institution.